Privacy policy

Effective Date: 20 February 2026

Website: https://carvisans.com/

Carvisans (“Company”, “we”, “our”, “us”) values your trust and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, disclose, and safeguard your information when you access or use our website and marketplace services.

By using Carvisans, you agree to the practices described in this Privacy Policy.

This Policy is drafted in compliance with:

The Information Technology Act, 2000 (India)
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
The Digital Personal Data Protection Act, 2023 (DPDP Act)

1. Who We Are

Carvisans is an online marketplace that connects buyers and independent sellers of art, craft, and handmade products.

We operate as a marketplace platform. Sellers listed on Carvisans are independent entities responsible for fulfilling their orders.

Website: https://carvisans.com/

2. Lawful Basis for Processing

We collect and process personal data based on:

Your consent
Contractual necessity (to fulfill orders)
Legal obligations (tax, fraud prevention, compliance)
Legitimate business interests (platform security, analytics, improvement)

3. Information We Collect

A. Information You Provide

Name, email address, phone number
Billing and shipping address
Payment-related transaction details (we do not store card details)
Account login credentials
Seller/vendor KYC documents (if applicable)
Reviews, ratings, and comments

B. Automatically Collected Data

IP address
Device type and browser
Operating system
Usage data and session logs
Seller dashboard access logs

C. Media Uploads

If you upload images, avoid including embedded EXIF GPS location data. Publicly accessible images may allow visitors to extract location data.

4. Orders, Payments & Shipping

When you place an order:

Billing and shipping details are collected for order processing.
Payments are processed securely via third-party gateways (e.g., Razorpay, UPI, Net Banking, Cards).
We do not store card numbers, CVV, or full payment credentials.
Shipping information may be shared with logistics partners for delivery.
Relevant transaction details may be shared in case of chargebacks or fraud investigations.

5. Marketplace & Seller Data Sharing

Carvisans operates as a marketplace platform.

When you purchase from a seller:

Your name, shipping address, and contact details may be shared with the respective seller solely for order fulfillment purposes.

Sellers are independent entities and are contractually obligated to use customer data only for order processing.

Carvisans is not responsible for misuse of data by sellers outside the scope of order fulfillment.

6. Comments & Reviews

When visitors leave comments:

We collect the information shown in the form.
IP address and browser details are collected for spam detection.
An anonymized hash may be sent to Gravatar to check profile usage.
Approved comments may display your name and profile image publicly.

7. Cookies & Tracking Technologies

We use cookies for:

Login authentication (2 days, up to 2 weeks with “Remember Me”)
Screen preferences (1 year)
Cart/session functionality
Analytics and performance monitoring
Advertising and marketing (where applicable)

You may disable cookies through browser settings, but some features may not function properly.

8. Embedded Content

Our platform may contain embedded content (videos, images, links). Such content behaves as if you visited the external site. Those websites may collect data and set cookies independently.

9. Marketing Communications

With your consent, we may send:

Order updates
Promotional emails
WhatsApp/SMS marketing messages

You may opt out at any time using the unsubscribe link or by contacting us.

10. Data Retention

We retain data as follows:

Order data: 7 years (for tax and legal compliance)
User accounts: Until deletion request
Comments: Indefinitely
Vendor KYC: As required by regulatory compliance

Data may be retained longer if required by law or for fraud prevention.

11. Your Rights (Under DPDP Act 2023)

You have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data (subject to legal obligations)
Withdraw consent at any time
Opt out of marketing communications

Requests can be made via email at support@carvisans.com.

Deletion requests will be processed within 30 days unless retention is legally required.

12. Data Security

We implement:

SSL encryption
Secure servers
Firewalls
Access control mechanisms

While we follow reasonable security practices, no system is completely secure. Users must protect their login credentials

.

13. Data Breach Notification

In the event of a data breach affecting personal information, we will:

Notify affected users
Inform relevant authorities
Take corrective security measures

As required under applicable law.

14. Children’s Privacy

Carvisans does not knowingly collect data from individuals under 18 years of age. If such accounts are identified, they will be removed.

15. International Data Transfers

Your data may be processed outside India by trusted service providers. Such transfers are conducted with appropriate safeguards.

16. Legal Jurisdiction

This Privacy Policy is governed by the laws of India.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat, India.

17. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Effective Date.”

18. Contact Us

For privacy-related concerns:

📧 support@carvisans.com

🌐 https://carvisans.com/

Carvisans | A Handmade Marketplace

Shop authentic handmade items, artistic creations, and custom gifts directly from creators on Carvisans — the marketplace for unique and creative products.